Help & Setup

A guest scans your business’s QR sign, enters their details, chooses their communication permissions and receives your Wi-Fi password. Every completed sign-in includes a review prompt. Your settings may also direct guests to your menus, offers, booking links or events.

No. GuestGate works with your existing Wi-Fi network and password. It does not replace your router, provide internet service or increase your connection speed.

GuestGate provides a finished branded sign and a basic QR version you can add to your existing signs, menus or displays. The sign can use your business name or logo. Follow your onboarding instructions for your business’s actual QR code.

Follow the onboarding link and instructions supplied with your subscription. Keep your business name, public business links and logo ready. Enter private Wi-Fi or account details only into the appropriate secure GuestGate setup fields, never into ChatGPT.

Use your business’s finished QR code rather than the sample shown on the GuestGate homepage. Scan it with another phone camera, check that the whole code is visible and readable, and confirm that the destination belongs to your business. Ask ChatGPT for step-by-step guidance using only a redacted description of what happens.

Confirm that the guest selects the correct Wi-Fi network and that the password entered in your secure setup matches the current router password. Check the connection on another device. GuestGate reveals the configured password; it does not control your router or repair an internet outage. Do not paste the password into ChatGPT.

Every completed sign-in displays a review prompt. GuestGate does not guarantee that a guest will submit a review or that any review will be positive.

Your customer data remains your property. GuestGate stores and processes records to provide the service. GuestGate does not sell your customer data or share it with third parties for their own marketing. Use optional services only with business authorization and the customer’s applicable permissions.

You do not need a CRM to use GuestGate. CSV and Google Sheets options are available. Supported CRM and connection options can be added according to your business needs. Availability of a named CRM must be confirmed in your current account; a connection is not complete until it has been tested.

No. Marketing and SMS permissions are separate choices and are not required merely to receive Wi-Fi access. Optional permissions should be unchecked by default. A phone number is optional.

Do not assume that collecting a guest record starts a marketing campaign. Each enabled service must be configured, authorized and used according to the customer’s communication permissions. A connected channel or prepared draft is not proof that a campaign is sending.

Use the billing-management controls or subscription-management link provided with your account or subscription receipt, when available. ChatGPT can explain the steps you see, but it cannot change your subscription, confirm an account-specific charge or process a cancellation from this help page. Never share card numbers, private payment links or account credentials with ChatGPT.

Check the current GuestGate homepage and secure checkout before subscribing. Your checkout or existing subscription determines the terms that apply to you. This help page does not change your price or promise a future discount.

Use the dedicated Privacy Request, Your Privacy Choices or Cookie Settings links below. Those remain separate from general setup help. Do not put customer records, identity documents or privacy-request details into ChatGPT.

ChatGPT can explain these answers, suggest setup checks and walk through a problem one step at a time. Copy the help prompt below and paste it into ChatGPT. It cannot see your GuestGate account, connect a CRM, change billing or verify private account data unless you separately provide an authorized tool for that action. AI answers can be mistaken; compare them with the current GuestGate pages and your account instructions.